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Remote roles · $20–$40/hr

Apply to Join Flowden’s Customer & Technical Support Crew

We help thousands of customers secure their devices, reset credentials, and keep their work flowing. If you love solving problems in real time and thrive remotely, we want to meet you.

Pay: $20–$40 per hour Location: 100% Remote (US & LATAM) Schedule: Full-time & flexible shifts
Apply on Google Forms

Open Roles

Pick the track that fits your experience—each role offers the same pay range of $20–$40 per hour based on experience, certifications, and shift tier.

Call Center Agent

$20–$40/hr
  • Handle inbound troubleshooting calls with empathy.
  • Use dynamic scripts while personalizing each interaction.
  • Document resolutions in Zendesk & HubSpot.

Remote Technical Support Specialist

$20–$40/hr
  • Resolve Tier 1–2 network, device, and SaaS incidents.
  • Guide customers through remote desktop sessions.
  • Escalate bugs with precise diagnostic notes.

IT Support Technician (Remote)

$20–$40/hr
  • Provision users, manage M365 & Google Workspace.
  • Monitor alerts, remediate tickets end-to-end.
  • Automate repeat fixes with SOP playbooks.

Password Reset Support Agent

$20–$40/hr
  • Verify identity and secure reset workflows.
  • Educate customers on MFA & zero-trust best practices.
  • Keep SLA times under 5 minutes per ticket.

Live Chat Support Agent

$20–$40/hr
  • Juggle 3–4 chats while staying personable.
  • Deploy macros & knowledge base links effectively.
  • Flag product insights to the CX & Product teams.

Your Toolkit

  • 2+ years in customer support, service desk, or help desk.
  • Comfort with remote desktop tools, VoIP, and CRM ticketing.
  • Clear spoken and written English (Spanish/Portuguese bonus).
  • Secure home office, 50 Mbps+ internet, USB headset.

What You’ll Love

  • $20–$40/hr + overtime multipliers + shift differentials.
  • Medical stipend, wellness days, home office credit.
  • Paid training with live simulations & certifications.
  • Internal mobility across cybersecurity & cloud teams.

Ideal Mindset

  • Calm under pressure, obsessed with first-contact resolution.
  • Curious—always digging for the “why” behind an issue.
  • Coachability and collaborative communication.
  • Flexible for rotating weekends or evenings when needed.

How to Apply

  1. Click “Apply on Google Forms” and fill out your contact info.
  2. Upload or link your résumé plus any support certifications.
  3. Complete a 10-minute scenario assessment (link emailed after form).
  4. Meet our team for a virtual coffee chat & live troubleshooting round.
  5. Receive an offer within 3 business days when there’s a mutual fit.

Questions before applying? Email careers@flowdentech.com and our talent team will reply within one business day.

Start the Google Form